We encourage you to answer all customer inquiries within 24 hours of receipt. The Amazon Pay A-to-z Guarantee provides customers with an opportunity to obtain a full reimbursement for their purchase or cancel their authorized payment if they are not satisfied with a purchase made on a third-party site using Amazon Pay. We extend this valuable customer trust to merchants like you who are using Amazon Pay services through the Amazon Pay A-to-z Guarantee program. Over the years, Amazon has built a base of millions of satisfied customers by being responsive to their concerns and acting quickly to resolve these concerns. For details about A-to-z Guarantee protection for purchases made on the website, see Represent your side in an A-to-z Guarantee claim. The following policy applies to the purchases made on third-party sites using Amazon Pay. Customer Agreement and Policies Amazon Pay A-to-z Guarantee for Merchants
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